Heidi captures the conversation. Capacoty writes the report.

If you're an Australian OT comparing tools for NDIS report writing, the honest answer is: Heidi and Capacoty solve different problems. One records consultations. The other turns hours of clinical data into a planner-ready FCA, AT, HAL, SAH, CHM, Progress or NDIS Access Request Report.

Heidi VS Capacoty

The honest side-by-side.

What each tool actually does, and what it doesn't. We've kept this factual; nothing here is exaggerated.

Feature
Heidi
Capacoty
Primary purpose
AI medical scribe for consultation notes
AI OT report writer for NDIS & aged care
Built specifically for OTs
Multi-discipline, mostly GPs
OT-only, NDIS-first
Typical input
Audio recording & transcription
Structured data entry + assessment scores
Typical output
1–5 page consultation note
30+ page NDIS-aligned report
Built-in standardised assessment scoring
Transcribes spoken scores only
WHODAS, ABAS-3, LSP-16, Vineland-3, BBS & 20+ more
NDIS code mapping & R&N framing
Auto-mapped, planner-ready
Support hour calculations
By domain, summed automatically
Report types covered
Notes, SOAP, referrals
FCA, AT, HAL, SAH, CHM, Progress, NAR
Australian-owned & built
Australian data hosting
Check provider's docs
Drafts & account data on servers in Sydney

Which one for which job?

The honest framing: they're complementary. Many OTs will use both: Heidi for the visit, Capacoty for the report that goes to the planner.

Job to be done

Document a 1-hour home visit

Record the conversation; produce a quick clinical note for the file.

Heidi wins this one
Job to be done

Write a 30-page NDIS FCA

Pull assessment scores, calculate support hours, code recommendations, frame R&N.

Capacoty wins this one
Job to be done

Full client journey: visit → report

Capture the consultation, then turn what you observed into a planner-ready report.

Use both, they pair well

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