Heidi captures the conversation. Capacoty writes the report.

If you're an Australian OT comparing tools for NDIS report writing, the honest answer is: Heidi and Capacoty solve different problems. One records consultations. The other turns hours of clinical data into a planner-ready FCA, AT, HAL, SAH, CHM or Progress Report.

Heidi VS Capacoty

The honest side-by-side.

What each tool actually does — and what it doesn't. We've kept this factual; nothing here is exaggerated.

Feature

Heidi

Capacoty

Primary purpose

AI medical scribe for consultation notes

AI OT report writer for NDIS & aged care

Built specifically for OTs

Multi-discipline, mostly GPs

OT-only, NDIS-first

Typical input

Audio recording & transcription

Structured data entry + assessment scores

Typical output

1–5 page consultation note

30+ page NDIS-aligned report

Built-in standardised assessment scoring

Transcribes spoken scores only

WHODAS, ABAS-3, LSP-16, Vineland-3, BBS & 20+ more

NDIS code mapping & R&N framing

Auto-mapped, planner-ready

Support hour calculations

By domain, summed automatically

Report types covered

Notes, SOAP, referrals

FCA, AT, HAL, SAH, CHM, Progress

Australian-owned & built

Which one for which job?

The honest framing: they're complementary. Many OTs will use both — Heidi for the visit, Capacoty for the report that goes to the planner.

Job to be done

Document a 1-hour home visit

Record the conversation; produce a quick clinical note for the file.

Heidi wins this one

Job to be done

Write a 30-page NDIS FCA

Pull assessment scores, calculate support hours, code recommendations, frame R&N.

Capacoty wins this one

Job to be done

Full client journey: visit → report

Capture the consultation, then turn what you observed into a planner-ready report.

Use both — they pair well

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